HVAC GUARANTEES VS. HVAC WARRANTIES: WHAT IS THE DIFFERENCE?

By: Patricia Cermignano

You chose the HVAC company that you want to work with, and you chose the equipment that you would like installed. Now it is time to sign the agreed upon proposal so that your installation can be scheduled. Most likely in your proposal you were offered the option for a warranty and/or a guarantee by your HVAC company or HVAC equipment manufacturer. While the terms “guarantee” and “warranty” may seem interchangeable, they are vastly different, and it is important to understand those differences to ensure that you are getting the most out of your HVAC system throughout the years to come.

A “guarantee” is an assurance or promise given by your HVAC company that the product was manufactured properly, installed correctly and will work as per manufacturer specs. “Guarantees” can also apply to certain services and labor too, and they always come free of charge to the consumer.

On the other hand, a “warranty” is a legal agreement that the manufacturer offers as part of the product sale for parts that are used in the HVAC equipment. “Warranties” vary based on the manufacturer and the equipment, and not all “warranties” are free, especially for extended warranties. If you decide to move forward with a “warranty” there are set deadlines that must be met as well in order to maintain your eligibility.

Before signing any documents or agreeing to any terms, it is critical to read and understand the small print for any “guarantees” or “warranties” on proposals you receive from your HVAC company and to ask questions on areas where there may be confusion. Installing a HVAC unit in your house is a long term investment, and here, at Bob Cermignano Air Conditioning & Heating, Inc., we want to ensure that you get the most out of your unit. We will also help you walk through any necessary paperwork that needs to be completed for warranties that you qualify for to help simplify the process.